Privacy Policy

TRUST PET PRODUCTS LIMITED is a company registered in England and Wales under company number 01185795, with its registered office at Nelson House, 2 Hamilton Terrace, Leamington Spa, Warwickshire, CV32 4LY. We are the data controller for personal data processed through this site. You can reach us at support@trustpet.shop.

We collect the details you provide when you build a routine card set (such as pet type, household member names you enter and daily rhythm notes), the contents of any message you send us, and your email address if you contact us or register for an account. We also collect basic technical data such as device and browser type for security and to keep the service running.

We use your data to provide the routine card and checklist features, to respond to enquiries, to manage credits and accounts, and to maintain the security and performance of the site. We do not sell your personal data.

We rely on performance of a contract to provide the service you request, our legitimate interests in running and securing the site, and your consent where required (for example, optional communications).

We keep personal data only as long as needed to provide the service and to meet legal and accounting obligations, after which it is deleted or anonymised.

Under UK GDPR you have the right to access, correct, delete or restrict the processing of your personal data, and to object to certain processing. To exercise any right, email support@trustpet.shop. You may also complain to the UK Information Commissioner’s Office (ICO).

We use only the cookies needed to operate the site and remember your session. We do not use advertising cookies.

For any privacy question, contact TRUST PET PRODUCTS LIMITED at support@trustpet.shop or by post at Nelson House, 2 Hamilton Terrace, Leamington Spa, Warwickshire, CV32 4LY.